Cancellation Policy

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion.

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.

The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Please ask for details of cancellation charges when you book and check your insurance policy to see if you'd be covered for the cost of any cancellation charges.

Our standard cancellation charges are set out below:

Free Cancellation within 14 days of booking (as long as event is >90 days out) 

90 days or more before event: $150 administration fee

   60 days or more before event: 35% of total booking price

   30 days or more before event: 70% of total booking price

   Less than 30 days before event: 100% of total booking price

We understand that emergencies still occur, and therefore offer the following cancellation alternatives for emergency situations:

At any time, your booking is transferable to another person/persons who meet the requirements of the course, with written email notification at least 48 hours before the event. 

A one-time transfer of your paid fees to another scheduled event, pending availability, is also permitted, with written email notification at least 48 hours before the event.

Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms and Conditions of Sale for further details